Terms and Conditions of Service

Terms and Conditions of Service

1st Choice Cleaner is pleased to provide laundry service to our customers, subject to compliance with and acceptance of the terms and conditions set forth below. Please read the following provisions carefully. Use of the 1st Choice Cleaner service indicates agreement to be bound by the terms and conditions contained herein. If you do not so agree, you should inform us and cease using the service immediately.

This agreement is strictly between 1st Choice Cleaner and its customers and does not in any way constitute or imply any relationship with any other parties.


Garment Care:

1st Choice Cleaner will use reasonable efforts to maintain a high quality cleaning service. 1st Choice Cleaner accepts no liability for damage due to normal cleaning of items without care instructions, and accepts no liability for items treated in accordance with the care labels or other instructions provided. 1st Choice Cleaner accepts no liability for "special care" items that include special attention to be cleaned or that do not have care instructions; provided, however, 1st Choice Cleaner will take special care of items that are placed in a separate plastic bag (provided by the customer) located within the customer’s laundry bag if the plastic bag is clearly labeled "delicates." 1st Choice Cleaner is not responsible for clothing bleeding, shrinking, or otherwise changing as a result of normal washing procedures. Precautions will be taken to alleviate these problems if possible. 1st Choice Cleaner reserves the right to refuse to clean any garment. 1st Choice Cleaner does not guarantee the removal of all stains. 1st Choice Cleaner will have its cleaning service re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned. 1st Choice Cleaner is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in its clothing or in its laundry bags.


Loss or Damage:

1st Choice Cleaner is not responsible for clothing items that bleed, shrink, or otherwise change as a result of normal washing. 1st Choice Cleaner is not responsible for lost articles unless proven that we were responsible for the loss. 1st Choice Cleaner is not responsible for any items left in our store over 14 days. 1st Choice Cleaner is not responsible for damage to items labeled “hand wash only” or “dry clean only” and is not responsible for checking for these labels in customers’s clothing items. 1st Choice Cleaner is not responsible for loss of or damage to any personal or non-cleanable item s left in the clothing or bags such as money, jewelry, or anything else. 1st Choice Cleaner is also not responsible for items left in clothing (e.g. ink pen, markers, lip balm, etc) that may result in damage to clothing during wash. Customer agrees not to leave such items in its clothing or in the delivery bags. 1st Choice Cleaner is not responsible for any loss, damage or theft of items left unattended for pick up-or drop-off by Customer.

1st Choice Cleaner at its sole discretion may reimburse clients for lost or damaged clothing in an amount to be determined by 1st Choice Cleaner- this amount cannot exceed $150.00 in total per order . Customers must notify 1st Choice Cleaner within 3 business days of receipt of a delivery of any lost or damaged items from that particular delivery, failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.


Disclaimer:

1st Choice Cleaner liability shall be limited to general money damages in a maximum amount not to exceed the charges for the term of service paid by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of 1st Choice Cleaner liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. In no event will 1st Choice Cleaner be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages, whether or not 1st Choice Cleaner knew or should have know of the likelihood of any such loss or damages. 1st Choice Cleaner disclaims all warranties, express or implied, with respect to the services rendered to the customer

This agreement and any documents referred to herein constitute the complete, exclusive, and entire agreement between the parties, may not be modified except in writing signed by both parties, and shall be governed by the state of California, which it operates.